Refund / Return Policy

RETURN POLICY

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Our policy lasts 30 days. After 30 days since your purchase, unfortunately, we can’t offer you any refund or exchange.

To be qualified for a return, your item must be unused or (Slightly used with no noticeable defects) and in its original packaging.

Additional non-returnable items:
* Mounted Wire Wheels
* Used Tires
* Used any accessories

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* If you received an item not as described on our website.
* If you return an item 30 days after delivery
* If the item is damaged because of mishandling by FedEx, please provide all the pictures of the damaged item to process the replacement of the item

Refunds (if accepted)
Once your returned item is received and examined by our team, you will receive an email with the notification that we’ve processed your returned item. you will also receive a notification with the approval or rejection of your refund.
If you’re approved, then your refund will be processed, and a amount will automatically be sent back to your credit/debit card or original payment methods you selected at the checkout, within 5-7 days depending on how long your bank will process.

Cancellation:
Any cancellation or return of your order will be subject to an 8% cancellation fee if the customer intends to cancel without any valid reason.

Late or missing refunds (if accepted)
In the event, you haven’t received a refund in your bank, first, recheck your checking account.
Then contact your bank/credit card company, it may take some time before your refund is officially posted.
Or, contact your bank. there’s often some time interval before a refund is posted.
If you’ve done all of this and you continue to haven’t received your refund yet, please contact us at support@ninjatire.com.

Sale items (if applicable)
Only non-promotional items could be refunded, unfortunately, promotional items can’t be refunded.

Exchanges (if applicable)
We only exchange items if they’re not as described on our website or damaged. If you wish to exchange it for an identical item, send us an email at support@ninjatire.com or call our customer support for further assistance.

Return Address:
To return your product, you ought to mail your product to 5091 Kelton Way Building 300, Sacramento, CA, 95838, u. s.

Buyers are responsible for paying the return shipping cost. Shipping costs are non-refundable.

Depending on where you reside, the time it should reckon your exchanged product to achieve you may vary.

If you’re shipping an item over $100, you must provide a valid tracking number provided by a shipping service or purchase shipping insurance. We don’t guarantee that we are going to receive your returned item.